TERMS AND CONDITIONS
INFORMATION ABOUT US
Welcome to Luisa Boutique online store www.myredqueen.com (the “website”). These terms govern the access to and use of our website. The access to and use of this website and the purchase of products are based on the assumption that these terms have been read, understood and accepted by you. Please read these terms carefully before ordering any products.
This website is operated by Gambalunga S.r.l which is the trading name of www.myredqueen.com. This is a limited company registered in Italy with VAT number 02629640406. Our registered office address is Corso D’Augusto 165.
If you have any questions about our terms please contact us at firstname.lastname@example.org. If you need any assistance please visit the Customer Care area, where you will find further information on orders, shipping, refunds and returning products purchased on our website.
ORDERING WITH US
When placing an order for the first time, you may be offered the option to register with us. Please note that products that are placed in your shopping basket are not reserved and may be purchased by other customers.
After ordering with us, we will send you an acknowledgment of your order via email. This email will include the details of the products you have ordered from us, your unique order number and delivery details. When a product is dispatched, you will receive a shipping confirmation email so that you may track the delivery of your order.
All products listed on our website are subject to availability. We may choose not to accept your order for any reason without liability to you. We will inform you as soon as possible if a product you have ordered is not available or if we are for some reason unable to fulfil your order. If we are unable to supply any of the products you have ordered with us we will refund you in full if payment has been made. You may purchase products on the website only for personal use and not for resale.
The images of the products on our site are for illustrative purposes only. We have made every effort to display the colours accurately, however we cannot guarantee that your computer’s display of the colours is an accurate reproduction. Although we have made every effort to be as accurate as possible, sizes and measurements may also vary. When purchasing a product from us you are making a contract with Gambalunga S.r.l. Acceptance of your order and formation of a contract of sale takes place on dispatch of your order.
ORDER AMENDMENTS AND CANCELLATIONS
Once your order has been placed we may not be able to add, remove, or edit the quantity of items. If you wish to cancel your order please contact us as soon as possible at email@example.com. In certain circumstances, we may be able to cancel or amend your order if it has not yet been prepared for dispatch. Please see the Returns and Refunds section of the Customer Care area for further information
Prices on the website are inclusive of IT VAT at the prevailing rate of 22% if displayed in Europa EUR (€), and exclusive of VAT if displayed outside CE. Regardless of how the prices are displayed through the website, VAT will be applied only to orders shipped to the European Economic Area, and will not be levied on orders exported to other destinations.
Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation. While we try to ensure that all prices on our website are accurate, errors may occur. The price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of obvious error. The listed price of a product does not include delivery charges. Please ensure to check the final price of sale before submitting the order form. To learn more about relevant delivery charges, please see the Shipping and Delivery section of the Customer Care area for further information.
If you order products from our website for delivery outside of the CE, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
We accept payment via Paypal and credit cards. We may add additional payment methods from time to time and these may vary depending on the shipping destination. Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the payment methods indicated on the order form.
Payment for the purchase of products, and the corresponding costs for shipping and delivery as indicated in the order form, will be charged to you only when the purchased products are dispatched. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch.
You confirm that the payment card that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to our website.
We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processes.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
If you are a customer whose credit/debit card is not denominated in EURO (€) making a payment from the version of the website displaying prices in that corresponding currency, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with GAMBALUNGA SRL, which is a IT entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges.
SHIPPING AND DELIVERY
We ship to many major countries, but we are unable to ship to all destinations globally. For detailed product shipping and delivery procedures please see the Shipping and Delivery section of the Customer Care area for further information, or look at the Checkout to see whether we can ship to you. Please note that some destinations may require payment of an additional shipping supplement; we will contact you following submission of your order should this apply to you. Shipping times are estimates, and your order may be delayed by any import and customs procedures that may apply at your shipping destination.
RETURNS AND REFUNDS
If you are not entirely happy with your order then you may request to return products within fourteen calendar days of delivery by contacting us. You will then have a further fourteen calendar days to return the products to us in order to receive a full refund. Please see the Returns and Refunds section of the Customer Care area for further information.
In order to be eligible for refund, returned products should not have been used, worn, washed or damaged, and identification tags should still be attached. The products should be returned in the same condition in which you received them using packaging of adequate size and strength to ensure they are not damaged in transit, and preferably in their original packaging.
You are advised to obtain and retain proof of postage until after your refund has been processed. Please note that it can take up to 10 working days for us to receive your free return delivery.
Returns will be quality checked on receipt, and items that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
We offer free returns within the allowable period for orders shipped to the EU. For other shipping destinations, you will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. If you are returning a product because of an error on our part or because it is damaged or defective we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise. We will process any refunds due to you as soon as possible, and in any case within fourteen days of receiving your returned items.
In case of a defective or incorrect item shipped by error by Gambalunga Srl you are kindly asked to follow the same return process and to select the appropriate return reason. You can email photographs to us or attach them to your return request on the website to demonstrate the defect or error. In such cases, all shipping costs including any duties and taxes will be refunded by Gambalunga Srl.
Packages for returns from outside the UK/EU must include on the outside a completed customs declaration (indicating that the package is a return of goods) and commercial pro forma invoice which will be provided to you by our Customer Care team.
Except in case of defective or incorrectly shipped items, any taxes and duties relating to return shipping of items are at your expense and, if not prepaid by you, such amounts may be deducted from the value of any refund issued.
Please allow sufficient time for processed refunds to appear on your card or bank statement. Depending on the card issuer this may take up to twenty working days. Refunds of orders made by bank transfer will be made to the original bank account as soon as possible following receipt of the returned items and provision of your bank account details, and in any case within fourteen days.
In the case of payments converted into the payment currency from other currencies, it is possible that any refunded amount may differ from the original amount paid on ordering due to changes in the relevant exchange rate in the intervening period of time. These differences will not be refunded.
Returns authorised by Gambalunga Srl must be shipped from the same country to which the original order was shipped.
Authorized returns must be shipped using the carrier suggested by Gambalunga Srl in the return instructions and must arrive at the address indicated for returns. Gambalunga Srl reserves the right not to accept returns if you use a different carrier and if the delivery of the parcel entails extra costs for Gambalunga Srl or requires collection from a carrier’s branch office.
Gambalunga Srl reserves the right to refuse returns that have not been properly authorized or that have not been sent in accordance with the return policy. In such cases Gambalunga Srl may return packages to the original shipping address for the relevant order. Should MYREDQUEEN.COM accept returns that were not authorized or not in compliance with this policy, 10% of the value of the returned item(s) may be withheld from the refund.
USE OF WEBSITE
The access to and use of MYREDQUEEN.COM is exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. We shall not be considered liable for any use of the website and its contents made by you that is not compliant with the laws and regulations in force. You may purchase products on the website only for personal use and not for resale.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change please notify us immediately.
We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
All content included on this website is the property of Gambalunga Srl and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the website content without the prior express written consent. You may not embed the website in other websites, create any link to the website that suggests that any business relationship exists between you and Gambalunga Srl , or use any manual or automated means to copy information from the website for use in external databases or on other websites.
CHANGES TO OUR TERMS
Gambalunga Srl reserves the right to change our terms from time to time as and when needed. We reserve the right to modify our terms at any time and therefore recommend that you check and read this page regularly. Our terms were last updated on 12th February 2018.
If you have any questions about our terms please contact firstname.lastname@example.org
MYREDQUEEN.COM AND YOUR PRIVACY
GAMBALUNGA SRL trading as MYREDQUEEN.COM, a company registered in Italy whose registered office is Corso D'Augusto 26,
Rimini ("we/us/our") collects personal information about you through the website which it operates from the URL MYREDQUEEN.COM ("the website"). We respect your privacy and confidentiality and are bound by the Data Protection Act 1998 and relevant European data protection legislation.
HOW IS INFORMATION COLLECTED?
We may collect personal information about you from the following sources:
Personal information submitted by you through the website; Analysis of your visits to the website and the preferences you make using cookies. Our website also uses Google Analytics and Facebook Pixel to collect data to allow us to better understand our website visitors.
We recognise that the information you give us and the information that we capture during your use of the website is personal data and we hereby acknowledge that we will take reasonable care to keep your personal details secure.
WHAT INFORMATION IS COLLECTED AND HOW LONG IS IT RETAINED?
We may collect personal information from you when you visit our website; create an account; purchase a product from us; sign up for our mailing list; e-mail us; or post on our social media pages. We may store the personal information that you give to us in our databases. Credit card or other banking information submitted to pay for purchases is held securely by our regulated payment service provider and cannot be accessed by us. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services, send order notifications, updates and exclusive news, and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the website.
We take reasonable care, in so far as it is in our power to do so, to keep your personal information secure using similar commercially appropriate measures as those that apply to our own information. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website or services. We use a combination of physical, electronic and managerial processes to safeguard your personal information.
If you would like to receive a copy of the personal data that we hold of you, please contact email@example.com.
DISCLOSURE TO THIRD PARTIES
We will not disclose your personal information to any third parties except where you have given us your consent to do so. You consent to the following:
We may disclose your personal information to other companies within the Gambalunga Srl (being for this purpose companies controlling, controlled by or under the common control of Gambalunga Srl and companies sharing substantially the same shareholders as Gambalunga Srl but such use will be limited to the uses which Gambalunga Srl makes of your personal information.
Sometimes we may have to pass your data to third parties (including organisations based outside of the European Union) in order to allow them to perform services on our behalf, such as to process your payment or deliver your order. When this is the case, they will only be passed the data that is strictly necessary for them to perform this service. All such service providers will be held to at least the same privacy restrictions as these.
We may provide sales, traffic and demographic statistics and other related information to third parties but these statistics will not contain any information that could be used to identify any individual.
We may access and disclose to third parties your personal information to comply with applicable laws and lawful authority requests, to safeguard the proper operation of our systems, and to protect ourselves and our clients.
A "cookie" is a quantity of data which is stored on your computer. Each time your web browser requests a page from Gambalunga Srl's web server it is identified by the cookie. The cookie records the choices and preferences you make when using the website, making the website quicker and easier for you to use.
The website places cookies on your computer or handheld device. Cookies are essential for helping us deliver a high-quality website and online experience for our users, and some collect information about browsing behaviour.
By using and/or browsing the website you consent to cookies being used in accordance with our policy. If you do not consent you must disable cookies or refrain from using the website.